Terms and Conditions - Gardener Vauxhall
Welcome to Gardener Vauxhall. These Terms and Conditions govern your use of our gardening services. By engaging our services, you agree to these terms in full. If you disagree with any part of these terms, please do not use our services.
1. Services Provided
Gardener Vauxhall offers a comprehensive range of gardening services designed to meet the diverse needs of our clients. Our services include, but are not limited to:
- Lawn Care: Mowing, fertilizing, aeration, and pest control.
- Garden Maintenance: Weeding, pruning, trimming, and general upkeep.
- Landscaping: Designing and implementing garden layouts, planting schemes, and hardscaping.
- Planting Services: Selection and installation of trees, shrubs, perennials, and annuals.
- Seasonal Services: Leaf removal, snow clearance, and seasonal flower installations.
We strive to provide high-quality services tailored to the specific requirements of each client, ensuring that your garden remains a beautiful and relaxing space.
2. Booking and Scheduling
Bookings can be made through our website or by contacting our office directly. To ensure availability, we recommend scheduling services at least two weeks in advance. All scheduled services are subject to confirmation based on availability.
2.1 Cancellation Policy
If you need to cancel or reschedule a service, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled service may incur a cancellation fee equivalent to 50% of the service cost.
2.2 Rescheduling
We understand that unforeseen circumstances may arise. If you need to reschedule, contact us as soon as possible to arrange a new appointment time.
3. Payment Terms
Payment for services is due upon completion unless otherwise agreed upon in writing. We accept various forms of payment, including:
- Cash
- Credit Card
- Bank Transfer
Invoices will be provided for all services rendered. Late payments may incur an additional fee of 5% per month on the outstanding balance.
3.1 Pricing
All service prices are subject to change based on the scope and complexity of the work required. We will provide a detailed quote before commencing any work.
4. Service Guarantees
At Gardener Vauxhall, we are committed to ensuring customer satisfaction. If you are not satisfied with the quality of our work, please contact us within 7 days of service completion for resolution. We will work with you to address any concerns and make necessary adjustments.
4.1 Quality Assurance
Our team of professional gardeners is trained to adhere to high standards of quality and safety. We use top-quality materials and equipment to ensure the best results for your garden.
4.2 Limitations
Our service guarantees do not cover damages caused by factors beyond our control, including extreme weather conditions, pest infestations, or pre-existing garden issues. Clients are encouraged to discuss any specific concerns prior to service initiation.
5. Liability
While we take all necessary precautions, Gardener Vauxhall is not liable for any unintended damages resulting from our services. This includes, but is not limited to, damage to property, injury to persons, or loss of plants. Clients are responsible for informing us of any existing issues or hazards on their property before services commence.
6. Client Responsibilities
To ensure the smooth delivery of our services, clients are expected to:
- Provide access to the property at the scheduled service time.
- Communicate any specific requirements or preferences clearly.
- Ensure that the garden is safe and free from hazards that may affect service delivery.
- Inform us of any pre-existing conditions or areas that require special attention.
7. Health and Safety
We prioritize the health and safety of both our clients and our team. All our gardeners are trained in safe work practices and use appropriate safety equipment. Please ensure that pets are secured during service times to prevent any accidents.
8. Changes to Terms and Conditions
Gardener Vauxhall reserves the right to update or modify these Terms and Conditions at any time without prior notice. Clients will be notified of any significant changes via email or through our website.
9. Governing Law
These terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in the UK.
10. Consent
By using our services, you hereby consent to our Terms and Conditions and agree to comply with them. If you have any questions or require further clarification, please do not hesitate to contact us.
10.1 Entire Agreement
These Terms and Conditions constitute the entire agreement between you and Gardener Vauxhall concerning the services provided and supersede all prior discussions, representations, or agreements.
Thank you for choosing Gardener Vauxhall. We look forward to helping you create and maintain a beautiful garden.